Customer Service

Job Summary

Holland Applied Technologies, located in Burr Ridge IL, is an industry leader in the sanitary process industry. We fabricate and distribute sanitary process equipment for the food, pharmaceutical, personal care and beverage industries. We work with the biggest names in the industry and our equipment ships to users all over the world. The industries we serve (food, beverage, biopharmaceutical) are always in high demand.

Job Mission

The Customer Service Representative is responsible for supporting our customers and outside sales team thru order entry, delivery acknowledgements, and pricing for distributed products. They must possess strong communication and organizational skills

Key Responsibilities

• Always maintains a positive and professional attitude toward customers and coworkers.
• Answers customer inquiries via phone and email.
• Provides product quotes to customer for products from approved suppliers.
• Processes customer orders and purchase when required.
• Obtains accurate information from vendors relating to shipment dates and expected delivery.
• Monitors scheduled ship dates to ensure timely delivery and expedite as needed.
• Investigates, responds to, and solves customer concerns and complaints.
• Research billing and shipping issues.
• Communicates and coordinate with colleagues as necessary.
• Addresses problems as they arise.
• Other duties as assigned.

Skills and Abilities

• Excellent verbal communication skills.
• Basic mathematics skills
• Excellent interpersonal and customer service skills.
• Proficient with MS Office Suite and Outlook.

Experience and Educational Background

• Two Year associate degree in communications or business (Bachelor’s Degree Preferred)
• 3-5 years of previous related experience

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office