Note: We started this blog primarily as a means of sharing some of the knowledge we have obtained over the years on topics pertaining to sanitary process components, systems and applications. All of our posts are created internally by our employees. Our objective is to post a blog every Monday, Wednesday and Friday on these topics. On Thursdays we have been posting on issues pertaining to what makes for successful sanitary process skid and module systems projects. That leaves Tuesday open. After long deliberations, we have decided we are reserving Tuesdays for shameless plugs about our company, our products and our services. We have dubbed it “Holland Tuesday”. So following is the first of our Tuesday shameless plugs.
What does Holland believe is good customer service?
We at Holland believe in creating a “culture” of customer service. Creating this culture involves hiring the right people, investing in them with accurate training, and empowering them with the right tools and technology. Good customer service to us means having a detailed understanding of your inventory, proficiency with its products, and being able to assist customers to make the best choices for their needs.
Good customer service to us means helping customers, competently and in a friendly manner and helpful attitude. This key element is one of the things that can set a business apart from others of its type. The essence of good customer service is forming a relationship with customers – a relationship that the customer feels he or she would like to pursue.
Holland believes if you apply these simple rules regularly, a business will become known for its good customer service. After all good customer service is the lifeblood of any business!
1) Answer your phone.
2) Make only promises you will keep.
3) Listen to your customers.
4) Deal with complaints with passion
5) Be helpful – even if there’s no immediate profit in it.
6) Train the staff to be always helpful, courteous, and knowledgeable.
7) Take the extra step.
8) Keep your promises and commitments.
The irony of good customer service is that over time it will keep the customers we have, plus bring in new customers. We want to set our standards by which we will be measured. Holland requires its “culture” to be in the habit of bringing our customers back!